This policy explains what information we collect when you book or track a ride and how Tennessee Transport Services, Inc., operating under the WOOSH brand as Luxury Transport Services ("WOOSH") uses it. You do not need an account to use WOOSH.
Information we collect
Booking details you or your hotel give us: name, mobile number, email (optional), hotel and room number, passenger and bag counts, flight number, pickup and drop-off, notes and your tracking code.
Ride activity: status updates (assigned, on the way, arrived, on board, completed), pickup and drop-off times, and your driver and vehicle.
Optional live location: only if you tap Share my location. We store your latest position while sharing and delete it when you stop or the ride ends.
Payment details for private rides are handled by our payment provider (Square). We receive confirmation and the last digits, not your full card number.
Messages we send you and delivery records, and basic technical data such as device type and error logs.
How we use it
To provide and run your ride, send confirmations and updates, let your driver and dispatch find you, handle payments and refunds, prevent abuse and improve safety, and keep business, tax and legal records.
Who can see it
WOOSH dispatch and administrators, your driver (name, pickup, passenger count and, if you choose, live location), and your partner hotel for hotel guests. Anyone with your tracking code can see your ride status and your driver's live position. We do not sell your information or use it for advertising.
Service providers
Cloud hosting and database (Supabase), mapping (Google Maps), payments (Square), and email/text delivery providers process data on our behalf under their own security commitments.
How long we keep it
Live location is deleted when you stop sharing or the ride ends. Booking and payment records are kept as long as needed for accounting, insurance, safety and legal purposes, and then deleted or anonymised.
Your choices and deleting your data
You can ask to access, correct or delete your information. Use our Delete my data page (/delete-account) or email us with the name and the phone or email used for your booking. When we process a deletion we remove or anonymise your name, phone, email, room number, flight, notes and stored location in our bookings and message records. We keep only what we must for legal, tax or accounting reasons, without identifying you, and we keep a record that you opted out of texts so we respect it.
Children and security
The service is for adults booking on behalf of their party. We use access controls and encryption in transit; no system is perfectly secure.
Changes
We may update this policy and will change the date above (last updated October 22, 2026).
Contact us
Tennessee Transport Services, Inc., operating under the WOOSH brand as Luxury Transport Services, 531 Donelson Pike, Nashville, TN 37214. Email shuttledispatch@ridewoosh.com.